Shipping & Delivery Policy

Lumen & Grain | Fine Art Prints & Collectibles

At Lumen & Grain, every artwork is carefully prepared, inspected, and packaged to ensure it reaches you in excellent condition. We take special care when shipping our limited-edition fine-art prints and handcrafted collectibles.

1. Shipping Locations

We currently ship across India to locations serviced by our delivery partners.

International shipping is not available at this time.

2. Order Processing

Orders are typically prepared and dispatched within 3–5 business days after payment confirmation.

As our collections involve fine-art prints and carefully assembled packaging, certain orders may require additional preparation time.

If there is a significant delay, we will notify you using the contact details provided during checkout.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment confirmation.

4. Estimated Delivery Time

Once dispatched, orders generally arrive within:

• Metro cities: 3–5 business days

• Other locations in India: 5–8 business days

• Remote locations: Delivery may take longer depending on courier availability.

These are estimated timelines, not guaranteed delivery dates. Delivery times may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

5. Packaging & Protection

Every order is carefully packaged to protect the artwork during transportation.

Our miniature collections may include handcrafted wooden presentation boxes, protective wrapping, certificates of authenticity, and other collection-specific accessories.

We take appropriate precautions to preserve the quality and condition of each product.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through email or another available communication channel, where tracking is supported by the courier.

7. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We recommend reporting visible shipping damage within 48 hours of delivery, where possible, and providing:

• Your order number

• Photographs of the damaged product

• Photographs of the outer packaging

• A brief description of the issue

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Reporting after 48 hours does not automatically affect your statutory consumer rights.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information during checkout.

If an order is returned due to an incorrect or incomplete address, we will contact you to discuss redelivery options and any applicable additional shipping charges.

9. Lost or Delayed Shipments

If your shipment is significantly delayed or appears lost, please contact our support team.

We will coordinate with the delivery partner to investigate and provide an appropriate resolution.

10. Contact Information

For shipping-related questions or assistance, please contact:

Brand: Lumen & Grain
Operated by: Idea Mill
Email: ideamillstudio@gmail.com
Location: Tamil Nadu, India

We appreciate your support for independent art and carefully crafted fine-art collectibles.